Too many  Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay" alerts from Lync SCOM.

Hi,

We are getting the following alert from SCOM for Lync. There are hundreds of alerts lying in the ticketing tool. Please help in understanding this alert and a remedy to clean the queue. Following is the information from one alert.

[ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 31.7280082702637

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/1/2011 1:19:28 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 20.9066829681396

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/3/2011 1:17:00 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 31.5749988555908

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/5/2011 6:16:51 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 27.3035373687744

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/5/2011 9:31:55 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 20.2506370544434

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/8/2011 11:01:58 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 22.2053833007813

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/10/2011 4:11:43 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 41.0819282531738

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/15/2011 7:11:45 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 21.672420501709

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/15/2011 7:41:37 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 20.1425094604492

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/15/2011 11:26:36 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 21.0330085754395

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 12/17/2011 3:26:41 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 25.4589996337891

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 1/19/2012 3:16:45 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 41.8267593383789

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 1/20/2012 7:16:47 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 21.5406131744385

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/5/2012 10:55:05 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 37.1123313903809

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/8/2012 11:25:04 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 27.0333938598633

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/10/2012 12:54:50 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 30.1550884246826

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/11/2012 5:54:55 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 49.0499496459961

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/13/2012 7:09:48 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 20.4817352294922

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/15/2012 2:39:52 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 22.8921966552734

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/16/2012 7:24:58 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 31.8285903930664

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/17/2012 2:24:53 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 31.6390819549561

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/21/2012 12:33:52 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 26.5346145629883

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/23/2012 1:18:53 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 21.0450000762939

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/26/2012 11:18:48 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 99.0425033569336

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 2/27/2012 1:18:52 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 20.6979827880859

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/2/2012 8:59:48 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 26.727237701416

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/5/2012 1:59:47 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 22.08327293396

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/6/2012 1:29:44 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 40.3030014038086

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/12/2012 7:24:39 PM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 24.1252193450928

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information. [Incident updated: 3/20/2012 10:04:12 AM] [ The average time (in seconds) the messages delayed in outgoing (send) queues. ] Perf Object Name: LS:SIP - 01 - Peers

Perf Counter Name: SIP - 020 - Average Outgoing Queue Delay

Perf Counter Value: 20.0784969329834

Please see the Product Knowledge and the Alert Context tab on Alert Properties view for more information.

March 20th, 2012 5:06pm

Hi,

There is no "Instance Name: federation.messenger.msn.com" shown in the above alerts. We have federation with about 20 external parties so far. Please let me know how to fix these errors. I have already gone through the below article before publishing my question above.

http://social.technet.microsoft.com/Forums/en-US/ocsinterop/thread/ac292433-912f-44b9-b2a8-28fe7ea9cdea

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March 21st, 2012 9:56am

Hi,Vishar,

What is your alert threshold setting?

It's possibly caused by local network latency or the server and/or one or more MCU(s) in the Pool are overloaded,ensure your NIC driver upgrade to the latest version and verify the perfomance on your Lync server.You also can run Lync BPA and wireshark to analyze if there are some issues.

If both report good and there is no function affected by this you can increase the alert threshold on SCOM.

B/R

Sharon

March 22nd, 2012 3:18am

Hello Sharon,

There were no network latency issues identified and there are 100s of alerts like these. All the NIC drivers are up to date and the Lync BPA doesn't show any errors specifically to this. Following is the current threshold counters set for this parameter...

  CounterName: SIP - 020 - Average Outgoing Queue Delay

  ObjectName: LS:SIP - 01 - Peers

  Frequency = 900 seconds

  WarningThreshold = 8

  ErrorThreshold = 20

  NumSamples = 1

Please analyze and let me know your advice accordingly.
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March 22nd, 2012 10:14am

Hello,

Awaiting for your help on this.

March 26th, 2012 1:11pm

Hi,Vishar,

I am sorry I am not very familar with SCOM and I'm also in stuck now,I will dig it further if I find some info will let you know.

Besides,this question is also on SCOM I suggest you post it to SCOM forum and help the experts on there could give you some helpful advice.

B/R

Sharon

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March 27th, 2012 10:33am
You can set the threshold value as 50 if the network and server health don't warn you
April 20th, 2015 6:29am

please try

Add Network Service account to RTC Local Read-only Administrators & RTC Local Administrators on Edge server and reboot it.   You will find these RTC accounts in Local Users and groups on the edge server

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June 30th, 2015 10:16am

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